This policy describes whichtype of personal data Experience Transylvania processes about you, how your personal data is handled and why we process your personal data. We do not collect cookies on our website.
The personal data we process about you depends on which of Experience Transylvania's services you use and which data you share with us. Below you have information about which data Experience Transylvania processes, why Experience Transylvania processes your data and how long Experience Transylvania stores your data.
In order to provide the products to you, we collect the following information. If the booking includes children, we also collect necessary information regarding the children.
- Passport information, Driving license information, Passenger information, information from other ID documents.
- Information about your purchases, including what you bought, when and where you bought it, how you paid and credit or other payment information.
- Social preferences, interests and activities.
- Social preferences, interests and activities.
- Information about your insurance policies that are relevant to your travels.
- Relevant medical information such as allergies and other dietary information, special disabilities that would imply different needs during travel.
- Information about your surfing habits on our website.
- Information that you click on one of our ads, including those displayed on other websites and in the social media.
- Information on how to access our digital services (IP address, location, operating system and browser).
When another person uses your personal information to make a booking or to contact us regarding a case in which you are involved, we use the personal information this person provides about you.
When you provide personal information about other people, you must be sure that these people agree to it and that you have permission to provide the information. If appropriate, you should also make sure that they understand how their personal information may be used by us.
We need to process your personal data to handle your booking, provide you with the services you wish to purchase and assist you with other orders or repurchases that you request.
We use personal data to manage and improve our travel, website and other services.
We monitor how our services are used, in order to protect your personal data and to be able to detect and counteract if Experience Transylvania's services would be misused. This helps us to ensure that you can use our services safely.
We may use personal data to develop and improve our range, services, IT systems, security and the way we communicate with you.
When you contact us, for example via e-mail, via our website (chat booth), telephone or via social media, we may use personal information to help you with assistance or clarification.
In order to provide the services you have purchased, we need to share your personal information with our partners and suppliers. These are i.a. travel agencies, hotels, airlines, car rental companies, transport companies, and IT providers. They only have access to the personal data that is necessary and this in order for them to be able to provide their services to you and us.
To be able to administer our business, we use various IT services and IT systems. In some of these, personal data is stored and processed. For the systems that are installed locally by us, the tasks are handled only by our staff. For the services that are installed at our supplier, or that consist of a cloud service, we transfer personal data to these.
We do not sell your personal information to third parties.
Our web domain partners, as well as our internal tool providers, are all GDPR approved. Our internal tools such as CRM systems and mail server are encrypted, which means that all stored data, including your information, is secured. We do not transfer personal data to countries outside the EEA.
All personal data is stored. Any sensitive personal data is periodically deleted from our database and from our servers. To improve our service, however, we store your contact information in a secure and inaccessible way. Upon request, we can delete your contact information.
You have the right to receive an answer as to whether Experience Transylvania processes personal data about you. If this is the case, you have the right to information about e.g. what personal data is processed, the purposes of the processing, which external recipients receive your personal data and how long Experience Transylvania stores your personal data.
You have the right to request that Experience Transylvania correct incorrect or incomplete information about yourself.
You have the right to request that Experience Transylvania delete your personal data under certain conditions, e.g. if the personal data is no longer necessary for the purpose for which Experience Transylvania collected the personal data.