Travel conditions:

travel conditions

Travel Conditions (for tours departing 2022)

Welcome to Transylvania! Thanks for your interest in our destination. This document outlines what Experience Transylvania provides when you sign up for a tour, and what you agree to do while on tour with us.

By signing up for a tour with Experience Transylvania, you are agreeing to these travel conditions. Please read this document carefully before completing your booking request and especially before paying a deposit. Tour price: The price for the tour you've selected will be guaranteed the moment we receive your deposit. Yet we would like to inform you that some tour prices can change according to group size or depending on major changes in our partner's pricing. In that rare case, we will inform you in advance. You will always have the opportunity to cancel your booking or to choose another alternative package with the same price in that particular case. Currently, due to the uncertainty created by the pandemic, we cannot display exact prices and departure dates. These will be updated soon. Please contact us if you have a particular inquiry.

Flights are not included in our prices. Included in the price of each tour: usually, tours, visits, meals and land transfers are included in our tour packages according to the each program. However, we often leave a few meals "on your own" on each tour, so you can enjoy some cities at your own pace and explore local cuisine individually. All our group tours have a local guide/tour leader. For bespoke/tailored/individual travels, please contact us.

Itineraries are subject to change. More than ever, we now need to be flexible when it comes to activities, visitis and meals that can be organized in safe conditions. We ensure you that our team at Experience Transylvania always do their best to offer you the best, most genuine local experiences, provided that it is done in conformity with all safety and health measures.

Tour payments: as soon as you wish to confirm a booking (after you've received our exact tour dates and prices), you will receive an invoice from Experience Transylvania AB (with our head office in Sweden), for a deposit. The deposit, also called a "booking fee" varies between 200 and 400 EUR and will be deducted from the total tour price when you make the final payment. We accept MasterCard, Visa, and American Express, internet bankning transfers, PayPal for all tour payments. Your final tour payment is due in our office at least 30 days prior to the start of the tour, in one payment. Your final payment due date will be listed on your  tour invoice  in your tour account.  Missing the final payment deadline may result in your being removed from the tour. If you sign up for a tour less than 30 days before its departure, the entire tour price must be paid, and is non-refundable after 7 days.

Single supplements: all displayed prices are calculated per person, in a shared double/twin room. If you travel on your own, you can either book a single room, or can ask for sharing a twin room with a fellow traveler of the same gender (we cannot always guarantee we can match you with one though). Single supplements vary depending on each tour and will be specified accordingly.

Cancellations, refunds, and credits: deposits made 60–90 days before a tour departs become non-refundable on the final payment due date. If you book a tour less than 60 days before its departure date, the entire tour cost becomes non-refundable after 7 days. Once your deposit refund date has passed, your deposit will not be refunded under any circumstance.

Insurance: we strongly recommend that you have an appropriate insurance prior to booking or paying for a deposit. A good insurance should cover for situations such as cancellation due to medical conditions or other events that can force you to cancel your tour. Also, in relation to the covid-19 pandemic, please be extra aware of any possible inconveniants and try to prevent these by choosing the right type of insurance in your home country. By paying with your credit card, you may expect some insurance issues to be covered, but please be aware that this kind of insurance can sometimes be insufficient. Therefore, check all details with your insurance company in advance.

Participation: we strive for offering all guests a fantastic experience. Therefore we oblige to offer our best service. We also expect all guests to respect all fellow travelers, local hosts, our guides, our drivers and other staff members. As a member of our travel group, you will be expected to comply with local regulations, including those related to the current covid-19 situation.

Tour member expectations during covid-19: at Experience Transylvania we keep high health and safety standards. Tour members will agree to follow all safety precautions and health directives set by our local guide, by our travel producer, and by local officials. This may include maintaining proper social distancing, the use of protection masks (covering your nose and mouth), regular temperature checks, proper handwashing, the use of hand sanitizer, quarantining if you are showing symptoms of covid-19 or other contagious illness. Other restrictions and regulations may apply. Our hotel and restaurant partners ensure thorough higene standards and practices to create the safest environment possible for you as a guest.

We welcome all ages on a tour to Transylvania with us! However, our group tours are planned for guests who are 18+ of age.

All travelers who book with us will be required to present an anti-covid vaccine certificate, including children aged 12+.

For tailored family trips and tours especially designed for travelers under the age of 18, please contact us. All travelers under the age of 18 need to be accompanied by a guardian adult.

We are happy to see you in Transylvania soon!